Overview
This range is provided by EG Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Role: Front of House & Facilities Manager
Contract: Full-Time / Permanent
Company: EG Group
This role involves travel to and from Blackburn and Bolton
About the Role:
EG Group are moving into a brand-new, state-of-the-art office, and we’re looking for a Front of House & Facilities Manager to lead the transition and keep everything running smoothly from day one.
In this unique role, you’ll get involved well before we open the doors. Working alongside our contractors and leadership team, you’ll guide us through the CAT A/B/C build phases, advise on operational readiness, and make sure that every FM element, from cleaning and security to compliance and maintenance, is in place and ready to go. Following the relocation, the role will transition into business-as-usual (BAU) management, with responsibility for the ongoing delivery, monitoring, and continuous improvement of all facilities and front-of-house services.
What you’ll be doing:
* Manage all facilities and front-of-house operations during relocation and post-move.
* Oversee front-of-house operations, including reception, visitor management, and meeting room coordination, ensuring a professional and efficient experience for staff, clients, and visitors.
* Act as liaison between contractors, designers, and internal stakeholders during design, fit out, and commissioning of the new premises.
* Procure and manage FM service providers, including cleaning, security, maintenance, waste, and catering services.
* Develop operational procedures, workflows, and service level agreements (SLAs).
* Coordinate commissioning and testing of building systems (HVAC, electrical, fire safety, lifts, security).
* Oversee day-to-day operations of the building, including maintenance, security, cleaning, and health & safety compliance.
* Conduct regular inspections, audits, and risk assessments.
* Monitor budgets, control costs, and identify efficiency improvements.
* Lead sustainability initiatives and drive continuous improvement in FM services.
Relocation & Move-In:
* Liaise with contractors and stakeholders; oversee fit-out, commissioning, and office moves.
* Manage FM service providers and ensure systems, procedures, and staff training are in place.
BAU Facilities Management:
* Oversee building operations, maintenance, security, cleaning, and compliance.
* Manage suppliers, budgets, audits, and drive efficiency and sustainability improvements.
BAU Front-of-House:
* Manage reception, visitor services, and meeting rooms.
* Supervise staff, maintain high standards, and support events and internal logistics.
This list is not exhaustive and may be added to or amended from time to time.
What we’re looking for:
* Proven experience in facilities and/or front-of-house management.
* Knowledge of building systems, maintenance, and HSE regulations.
* Exceptional leadership, organisation, and customer service skills.
* Proactive, adaptable, and committed to high standards.
* Bonus: IOSH, NEBOSH, or FM qualifications.
Why Join EG Group:
* Company Car / Mileage expensed – For the transition period, ending when the relocation is complete
* Performance Based Bonus Scheme
* Access to Apprenticeships and accredited qualifications
* Career development and progression opportunities within a global organization.
* ASDA Discount Card – 15% off all ASDA stores
* Free Secure Car Parking
* Dress Down Fridays
* Prayer and Ablution Facilities
* Work Anniversary Rewards
* Free Eye Test
DBS note: The successful applicant will be subject to a DBS check which will be funded by EG Group.
Note on location and posting: Preston, Portman? (Locations listed in the job posting appear for reference and may be updated; the role is primarily based in the new office).
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Quality Assurance and Project Management
Industries: Retail, Facilities Services, and Wholesale Petroleum and Petroleum Products
EG Group is a leading global convenience retailer with a presence across multiple countries and sectors. This description reflects the role as listed by EG Group and is not an endorsement of any specific location or additional details beyond what is described here.
Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
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