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Customer service advisor

Heanor
Talk Staff Group Limited
Customer service advisor
Posted: 13 October
Offer description

Are you an automotive professional with strong technical knowledge, looking for a customer focused role? This is a fantastic opportunity for an experienced individual to step into a Customer Sales Advisor position, providing advice, solutions, and first-class service to customers.

Whether you come from a parts sales background, a service desk, or a workshop environment, your expertise will help customers get the right solution, first time.

To be considered for the role, you’ll require the following essentials:

Experience within the automotive industry (parts sales, service desk, or workshop background ideal)
Knowledge of vehicle components, systems, and fault symptoms
Proven ability to communicate technical information clearly to both trade and retail customers
Previous experience in a customer-facing or telephone-based role desirable
Enthusiastic, proactive, and customer-focused approach
Within this position, you’ll also be:

Handle inbound and outbound customer calls, emails, and live chat queries
Provide clear technical advice on vehicle parts, systems, and services
Identify opportunities to upsell relevant products and solutions
Create invoices, proformas, credit notes, and courier documentation
Maintain accurate customer and order records
Act as the link between customers and internal teams
What’s on offer?

Upto £30,000 basic salary DOE
Comprehensive training and ongoing career development
32 days holiday per year (including bank holidays)
Monthly sales bonus opportunities
Free uniform and PPE provided
Team perks including free Friday takeaway meals, birthday gifts, and annual team-building events
On-site gym facilities
Excellent opportunities for career progression

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available -

(phone number removed)

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