Join a leading consultancy's Digital Excellence team, where strategic thinking, creativity, and technology come together to drive transformation across public and private sectors.
Role Overview
As a User Researcher, you'll work in multidisciplinary teams to design user-centred digital services. You'll lead research efforts, apply inclusive design principles, and ensure accessibility across all stages of the product lifecycle.
Key Responsibilities
* Collaborate with cross-functional teams to plan and conduct impactful user research.
* Lead research activities including interviews, usability testing, surveys, and diary studies.
* Apply both qualitative and quantitative methods to gather actionable insights.
* Advocate for inclusive and accessible design practices.
* Communicate findings effectively to inform design and product decisions.
* Support the integration of user-centred design across teams and projects.
What We're Looking For
1. Proven experience leading user research using a range of methodologies.
2. Experience across discovery, design, and delivery phases.
3. Familiarity with GDS service standards and design principles.
4. Strong communication and stakeholder engagement skills.
5. Experience working in agile, multidisciplinary teams.
6. Knowledge of prototyping and testing user jour...