Sales Supervisor – West midlands – Office Based. Our client is a leading manufacturer of and Cylinders and Door Hardware products. We’re looking for a confident, detail-driven Sales Supervisor to take ownership of our sales support function. You’ll be managing the day-to-day operations of our sales administrators, keeping processes sharp, customers happy, and performance high. From monitoring inboxes to driving callouts, you’ll lead by example and keep the team moving forward. Key Responsibilities: * Team Leader: Manage and support the sales admin team day-to-day, ensuring resources are in the right place at the right time. * Inbox Monitor: Keep on top of shared inboxes, making sure customer queries are actioned quickly and accurately. * Hands-On Support: Step in to cover holidays or assist during busy periods, keeping service levels consistent. * Customer Champion: Drive outbound callouts by creating call sheets and ensuring customers receive regular, proactive contact. * Account Manager: Oversee pre-order and key account customers, maintaining strong relationships and ensuring their needs are always met. * Template Creator: Develop customer and sales templates that make communication clear, consistent, and professional. * Process Improver: Identify gaps, streamline workflows, analyse recurring issues, and lead corrective actions to boost efficiency. * Performance Manage...