Are you an experienced leader in responsive repairs and maintenance, passionate about driving high performance and exceptional customer satisfaction? This could be the opportunity you’ve been looking for. We’re seeking a Customer Response Supervisor to lead a designated team of trade professionals in delivering a high-quality, cost-effective, and customer-focused repairs service within a defined geographical area. What You’ll Be Doing: Leading a customer-obsessed, high-performing team aligned to company values. Overseeing the daily delivery of responsive repairs and maintenance services. Monitoring performance and productivity against targets, taking swift action where needed. Managing a reactive maintenance budget of approximately £900k. Handling customer feedback and complaints with professionalism and a resolution-first mindset. Ensuring full compliance with health and safety regulations and internal processes. Supporting and managing specialist contractors, monitoring quality and adherence to SLAs. Providing out-of-hours support via a rota system as needed. What We’re Looking For: Proven leadership experience in a reactive maintenance or property services environment. Strong knowledge of repairs diagnostics, cost control, and compliance standards. Background in managing mobile trade teams (approx. 10–20 operatives). Construction or trade-related qualification, and a valid H&S certificati...