Who we are looking for A Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Maintaining and administering user accounts in line with security requirements.
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