Job Title:
Application Support Analyst
Location:
Newcastle upon Tyne
Work Mode:
Onsite
Role Type:
Permanent
Experience:
Graduates or up to 8 years of experience
My client, a leading provider of technology solutions within financial services, is seeking an Application Support Analyst. This role involves investigating and resolving business-critical application and infrastructure issues, improving operational efficiency, and ensuring system reliability. You will collaborate closely with development teams, quantitative analysts, and business stakeholders to drive incident resolution, manage change processes, and enhance system resilience.
Key Responsibilities:
* Investigate and resolve application and infrastructure incidents, including configuration and code analysis.
* Identify recurring issues, determine root causes with development/quant teams, and track resolutions.
* Lead daily incident review calls and manage communication between business and technical stakeholders.
* Enhance system reliability, efficiency, and resilience; manage business continuity processes.
* Implement changes/releases, enforce change management, and conduct post-change reviews with dev/test teams.
Qualifications:
* A 2.1 degree in Computer Science or a related field from a top-tier university.
* Prior experience in global application support (financial services preferred, not essential).
* Excellent communication skills for engaging business stakeholders, end-users, and technologists.
* ITIL certification (or equivalent ITIL framework experience).
Technical expertise in:
* Databases & design: SQL Server
* Monitoring tools: Grafana, Prometheus, Victoria Metrics
* Scheduling tools: Control-M
* Operating systems: Windows, Linux
* Containerisation & cloud: Kubernetes, Azure
* Collaboration tools: JIRA, Git, Bitbucket