Company Description
Why work for Accor?
Job Description
We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh, United Kingdom. As a key member of our leadership team, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance.
1. Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction
2. Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals
3. Oversee daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments
4. Analyze financial reports, manage budgets, and implement cost-control measures to maximize profitability
5. A strong and demonstrated passion for sustainability
6. Possessing a strong background in Food and Beverage (F&B), enabling effective liaison and collaboration for business development opportunities
7. Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction
8. Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement
9. Develop and implement training programs to enhance staff skills and promote a culture of excellence
10. Ensure compliance with all relevant health, safety, and security regulations
11. Represent the hotel at industry events and build relationships with key stakeholders in the local community
12. Stay informed about industry trends and implement innovative practices to maintain a competitive edge
Qualifications
13. Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry
14. Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
15. Excellent leadership and team management skills, with the ability to motivate and develop staff
16. Outstanding communication and interpersonal skills, with a focus on building strong guest relationships
17. Demonstrated ability to make decisive decisions and solve problems effectively
18. Strong financial acumen, including experience in budgeting and cost control
19. Proficiency in hotel management software and Microsoft Office Suite
20. Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
21. Ability to work flexible hours, including evenings, weekends, and holidays as required
22. Passion for delivering exceptional guest experiences and driving customer satisfaction
23. Strong organizational skills with the ability to multitask and prioritize effectively
24. Knowledge of industry trends and best practices in hotel management
Additional Information
25. Experience in hotel front office and/or reservations roles
26. Strong admin and organizational skills; detail-focused
27. Comfortable working with PMS systems and Excel/Google Sheets
28. Good understanding of hotel revenue and reservations processes
29. Proactive, reliable, and calm under pressure
30. Able to work flexible shifts including weekends when needed