Senior3rdLineInfrastructureEngineer(3rdLine&Projects)/Bedford/£35,000to£38,000perannum+Benefits
JoinoneoftheUKsfastest-growingManagedServiceProvidersandtakeyourITcareertothenextlevel!Ifyoureasharp-thinkingproblemsolverwholovesvariety,teamwork,anddeliveringgreatwork,thisistheroleforyou.
WhatYoullBeDoing:
AsaSenior3rdLineInfrastructureEngineer,youarethetechnicalengineoftheTechnicalAccountManagementteam.Thisisnotastandard"reactive"3rdlinerole;whileyouwillhandledeep-levelescalations,yourprimaryfocusisproactiveinfrastructurehealthandthedeliveryoftechnicalprojects.YouwillworkcloselywiththeTeamLeadtoensureourclients'infrastructureisalignedwithbestpracticesandmodernstandards.
Thisisahands-onrolewhereyouwilldesignandimplementarangeofITchangeprojectsforclientsinyourregion.Youwilldevelopandmaintainrelationshipsthatourclientsputtrustintodeliverthesolutionsthattheirorganisationsneed,whileprovidingexpertise-in-depthtotheServiceTeamwhoescalatefaultstoyouforresolution.
KeyResponsibilitiesoftheSenior3rdLineInfrastructureEngineer:
InfrastructureProjects:Ownandexecutetechnicalprojectssuchasservermigrations,Microsoft365tenant-to-tenantmigrations,andnetworkrefreshes.
TechnicalAlignment:Conductregulartechnicalreviewsofclientenvironmentstoidentifyrisks,end-of-lifehardware/software,andsecuritygaps.
3rdLineSupport:ActasaseniorescalationpointfortheServiceDesk,resolvingcomplexissuesacrossvirtualization,storage,andcloudplatforms.
Documentation:Maintainhigh-qualitytechnicaldocumentationand"SiteFiles"forclientenvironmentstoensureseamlesssupportacrossthebusiness.
ClientAdvisory:SupporttheTeamLeadintechnicalmeetingsbyprovidingdata-driveninsightsonsystemperformanceandrequiredupgrades.
Experience&Qualifications:
Minimum35yearsinatechnicalrole,ideallywithinanMSPoramulti-siteinternalenvironment.
Provenabilitytofollowaprojectplan,meetmilestones,andcommunicateprogressclearly.
BasedwithinacommutabledistanceofBedford(forsitevisitsandofficecollaboration).
Ideallyholdingrecognisablevendorqualifications
Infrastructure:ExpertknowledgeofWindowsServer(2019onward),ActiveDirectory/GPO,andEntra/Microsoft365/ExchangeOnline.
Virtualisation:AdvancedexperiencewithVMwarevSphereorMicrosoftHyper-V.
Cloud:ProvenexperienceinAzureorAWS(migrations,environmentbuilds,andsecurity).
Networking:Strongunderstandingofwirednetworking,experiencewithfirewalls(Sophos/Fortinet/Cisco),andVPNs.
WirelessNetworking:Experiencewithplanning,deploymentandsurveyingofwirelessnetworksincommercial,educationand/orhealthcaresettingswithvendorslikeMeraki/Aruba/Ruckus
Backup&DR:Managementofenterprise-levelbackupsolutions(Veeam,Redstor,etc.).
WhatsinItforYou?
£35000£38000basedonexperience
22daysannualleave
Afriendly,collaborativeofficeculture
Realvarietyeverydayisdifferent
Opportunitiesforprofessionaldevelopment
High-qualitytools&anenvironmentthatvaluesgoodengineering
Avoidthecitycentretraffic!
Bepartofateamwhereyourideasandinputgenuinelymatter
WhyentrustIT?
Wereanambitious,growingMSPwithapassionfordoingITright.Youllbepartofatalentedteamthatcaresaboutquality,collaboration,andcreatingsolutionsthatgenuinelyhelpourcustomerssucceed.
Thisistheplaceforyouifyouwant:
Realinfluence
Interestingtechnicalchallenges
Supportivecolleagues
Spacetogrowyourcareer
ReadytoJoinUs?
ApplyNowforthisexcitingnew Senior3rdLineInfrastructureEngineer positionforimmediateconsideration.
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