Position: Bereavement Training & Partnerships Manager
Location: Remote (UK) - regular travel required (car and driving licence essential) Start date: ASAP Commitment: Full-time
The Company
Were Octopus Legacy: one of the fastest growing tech companies in the country, part of the UKs most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission.
Were on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death.
But we cant do it alone, and thats why were assembling a team of top performers to build with us.
Ready to be part of something big?
The Role
The National Bereavement Service (NBS) is the specialist training arm supporting this mission. Our offer is growing rapidly, with long-term partnerships including Cadent Gas and Mercer Marsh, alongside a landmark 3-year research project with the University of Manchester to streamline death administration across public and private sectors.
Following a period of significant growth, we are seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes.
This hands-on leadership role is suited to a qualified trainer who can translate research-led insight into engaging, trauma-informed training for corporate, charity, and public sector audiences. You will help shape our national training offer through innovative programme design, delivery across key partnerships, and the ongoing strategic development of the NBS training provision.
Key Responsibilities
Training Design & Innovation
* Evidence-Based Development: Support the development of evidence-based training programmes, integrating academic insights and real-world casework insights.
* Content Translation: Translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public-sector settings.
* Digital Transformation: Drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats.
* Accreditation & Frameworks: Create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact.
* Continuous Improvement: Lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data.
* Resource Creation: Develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding.
Partnerships & Stakeholder Engagement
* Strategic Delivery: Work collaboratively to deliver training across key corporate and regulated sector partnerships.
* Regulatory Awareness: Maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant.
* National Industry Representation: Act as a primary spokesperson for NBS at partnership meetings and national industry conferences. You must be comfortable and commanding when speaking to large audiences on stage to advocate for improved bereavement standards.
Delivery & Team Leadership
* Operational Oversight: Manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions.
* Mentorship & Quality: Provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards.
* Capability Building: Develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion.
Who You Are
* Expert Facilitator: An experienced L&D professional with a grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments.
* Outstanding Communicator: Confident engaging stakeholders across corporate, public, and charitable sectors.
* Research Literate: Comfortable translating complex academic material into practical workplace solutions.
* Strategic & Hands-on: Able to move between high-level programme design, detailed governance, and compassionate facilitation.
* Values-Led: A collaborative leader committed to professional, empathetic, and ethical bereavement support.
* Proactive: Highly organised with the flexibility to