Customer Service Administrator - 6-month contract
Location: Biggleswade, United Kingdom.
Role: Customer Service Administrator within our Refrigeration division at Liebherr‑Great Britain. Provide office support services and administrative activities for all team members.
Responsibilities
* Provide support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations.
* Contact Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages using the CRM portal.
* Supply operating manuals and information to Customers or Retailers upon request.
* Assist and support department colleagues and other departments when required.
* Manage incoming communication by telephone, email or post from Customers, Retailers or Service Partners and present Liebherr in a positive manner at all times.
* With support from Technical, identify problems and parts required to resolve product issues and place orders in the relevant systems.
* Provide quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments and orders.
* Suggest ways to enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
* Manage personal time schedule and productivity.
* Initiate follow‑ups and achieve tasks requested by other colleagues in the team.
* Take ownership and handle the Customer journey through to complete satisfaction.
Qualifications
* GCSE or equivalent grades in four or more subjects including English language.
* Excellent communication skills both verbal and written, with patience and empathy.
* Experience in Customer Service or similar role.
Our Offer
* The opportunity to work with an industry‑leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development.
Contact: Aleksandra Szczepanska. Apply online. Job ID 79964. Division: Liebherr International Company.
Company: Liebherr‑Great Britain Ltd., part of the Liebherr Group. Address: Normandy Lane, SG18 8QB Biggleswade, United Kingdom.
Entry level, Contract, Administration, Machinery Manufacturing.
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