An exciting opportunity has arisen for enthusiastic and competent Night Resident Services Agents to join a fantastic Build to Rent (BTR) development in the heart of Liverpool. The development features thoughtfully designed apartments, along with high-quality resident amenities including a stylish residents' lounge and a fully equipped gym. As part of the Resident Services team, you will play a vital role in creating a welcoming, efficient, and exceptional experience for residents and visitors. You’ll be instrumental in supporting the onsite management team to ensure operational excellence and deliver an outstanding standard of customer service. Job Title: Night Resident Services Agent Location: Liverpool Salary: £25,000 Per Annum Bonus Shift Pattern: 4 Nights on 4 Night off 7pm – 7am The Role: • To provide a warm and courteous welcome to all residents and visitors. • To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents. • To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations. • To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required. • To maintain an awareness of cultural differences needed to meet specific requirements of residents. • Excellent communication skills and able to display sensitivity and understanding of resident’s needs. • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm. • Must be pro-active and able to use initiative to enhance the reputation of the building. • Professional presentation, confident and outgoing nature. • Well organised, ability to problem solve and works under pressure. • Able to demonstrate an organised and professional approach and ability to prioritise. • A great team player who takes ownership and responsibility. • A logical thinker who can spot errors and resolve issues.