Clarendon Fine Art are looking for a proactive and commercially aware Gallery Operations Executive to support the performance and efficiency of our nationwide art galleries. This is a pivotal role designed for someone with strong retail knowledge and a passion for driving continuous improvement in a dynamic, fast-paced environment.
Please note: this role would be office based.
Who This Role Would Suit
This role is ideal for someone with experience in retail operations or head office support within a luxury, premium, or client-focused environment. You’ll be highly organised, commercially minded, and confident balancing multiple priorities in a fast-paced setting.
The right candidate will enjoy:
* Acting as the go-to support for gallery teams, helping them deliver exceptional client experiences.
* Streamlining processes and solving problems to make the retail operation run smoothly.
* Communicating clearly and effectively with stakeholders at all levels, from front-line staff to Directors.
* Using data and insights to support sales performance and continuous improvement.
* Getting involved in varied projects and events, where no two days are the same.
1. If you’re a proactive problem-solver with a passion for operational excellence and a background in luxury or high-end retail, this opportunity offers the chance to make a real impact across a nationwide gallery network.
Key Responsibilities
* Retail Support: Act as a first-line support function for our gallery teams, responding promptly to day-to-day operational queries. Provide clear guidance, troubleshoot challenges, and ensure retail teams feel supported in delivering a seamless client experience.
* Communications: Write and distribute clear, engaging, and meaningful updates, operational guidance, and best-practice documents to inform and inspire retail teams. Ensure messages are aligned with business priorities and presented in a tone consistent with our brand.
* Intranet Management: Design, maintain, and regularly update content on the company intranet to ensure all retail resources are accurate, accessible, and up to date. Contribute to making the intranet a go-to hub for gallery information, tools, and news.
* Inbox Oversight: Take ownership of multiple shared inboxes, managing incoming messages with professionalism and urgency. Triage effectively, provide accurate responses, and escalate issues when appropriate to ensure swift resolution.
* Operational Processes: Continuously review and propose refinement to retail operational processes to improve efficiency, reduce friction, and enable teams to focus on client-facing activity. Collaborate cross-functionally to embed improvements across departments.
* Event Support: Assist in the coordination and delivery of gallery events, including logistics, materials, and post-event follow-up. Support onsite where required, including occasional evening and weekend availability.
* Sales Analysis & Reporting: Gather and interpret data related to gallery sales, promotions, and events. Produce insightful reports that highlight trends, successes, and areas for improvement, helping inform strategic and operational decisions.
* Project Support: Play an active role in driving forward key retail initiatives and projects. Provide hands-on support from planning through to implementation, ensuring that projects are delivered on time and contribute to continuous improvement.
* Problem Solving: Identify recurring or emerging operational issues affecting galleries. Work collaboratively to develop and implement practical, scalable solutions that enhance team performance and client satisfaction.
Key Skills & Attributes:
* Excellent written communication - able to create motivating and instructional content.
* Highly organised and able to manage multiple tasks and deadlines with confidence.
* Commercially minded - understands how to support sales through operational excellence.
* Self-motivated with a high level of initiative and ownership.
* Proficient in Microsoft Office, especially Excel and Word.
* A confident, positive ambassador for the brand.
Why choose us?
* 33 days annual leave (including Bank Holidays).
* We offer a fantastic employee discount scheme on our portfolio of art work.
* Contributory employee pension scheme.
* Develop and advance your career with promotion and progression opportunities.
* Join the wider company at social events throughout the year.
* We offer you benefits and discounts including food, drink, retailers and fun days out!
* Free HQ and Operations parking