L2 Operations Analyst - Shift
Salary on offer DOE £26,000 - £28,000 + 15% Shift Allowance
Place of work: On-site - Sheffield, UK/Duration: Permanent
Hours of work: Shift 24/7/365
4 days on and 4 days off
2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM
The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.
Position Responsibilities:
This role involves the following:
* Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.
* Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.
* Completing daily system health checks and monthly reviews.
* Perform out of hours changes and fixes.
* Server and appliance patching and maintenance tasks
* Out of hours major incident management.
* Diagnose and troubleshoot technical issues and escalating where required.
Skills & Experience:
Essential Skills:
1. Ability to follow pre-defined processes and procedures
2. Ability to fault find on a variety of windows and cloud technologies
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