About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. We provide end‑to‑end solutions – from venue development and event programming to revenue strategy and hospitality.
About the Role
Lead the delivery of exceptional, world‑class hospitality as VIP Suites Manager at Chelsea Football Club. You will oversee all premium suite operations, creating unforgettable experiences for partners, sponsors, and VIP guests. This pivotal leadership role requires a passion for elevating hospitality in an elite sporting environment and continually pushing standards to new heights.
You’ll Be Responsible For
- VIP Suites Operations & Delivery: Lead all match‑day and non‑match‑day VIP suite operations, ensuring seamless planning, execution, and consistently exceptional standards across service, presentation, and F&B delivery.
- Event Management & Execution: Oversee delivery across matches, concerts and corporate events, coordinating cross‑functional teams, managing timelines, and driving continuous improvement through pre‑ and post‑event reviews.
- Client & Stakeholder Engagement: Act as a key point of contact for VIP clients, sponsors and partners, building strong relationships, enhancing the guest journey, and supporting retention and revenue growth.
- Leadership & Team Development: Inspire, develop and manage a high‑performing team through recruitment, training and mentoring, creating a positive culture focused on service excellence and accountability.
- Commercial Performance, Compliance & Standards: Support financial targets through effective cost control and upselling, while ensuring full compliance, maintaining premium standards, and delivering accurate reporting and administrative oversight.
You Will Have
- Experience & Passion for Premium Hospitality: Proven track record in premium or VIP hospitality management, including leading teams and delivering high‑profile events, with a passion for luxury service and guest experience excellence; proficiency in MS Office and EPOS systems, with relevant industry experience or qualifications advantageous.
- Leadership & Professionalism: Exceptional leader with strong team management skills, high personal standards, and the ability to perform calmly and effectively in fast‑paced, high‑pressure environments.
- Organisation & Operational Excellence: Highly organised with strong planning capabilities, able to manage complex operations, prioritise effectively and adapt to changing demands.
- Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain strong relationships with VIP clients, stakeholders and partners.
- Commercial & Compliance Expertise: Commercially astute with experience managing budgets, margins, stock and costs, alongside a strong understanding of food hygiene, health & safety and licensing regulations.
Benefits
- 25 days annual leave
- Life Assurance policy
- 5% pension contribution
- Healthshield medical & dental support (including counselling and physio costs)
- Employee Assistance Programme (EAP) for mental health support
- Eye care vouchers and contribution towards glasses
- Cycle to Work scheme
- Employee Referral Scheme
Equal Opportunities
We are committed to leading the entertainment industry towards a greener, faster and more innovative digital future. Legends Global is an inclusive organisation committed to equal opportunities, active inclusion, diversity and a transparent recruitment process. We welcome discussions about flexible working arrangements.
