Role: Customer Service Operator
Salary: £24,969 per annum
Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US
Contract type: Permanent
Full time: 37.5 hours per week. Working 5 over 7 days.
Backshift: 12pm to 8pm / 2pm to 10pm
Why join City?
We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.
We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.
Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.
Here are the benefits we offer:
* 33 days (6.6weeks) paid holiday for a full-time contract
* 37.5 hours per week contract
* Free on-site parking
* Subsidised canteen facilities & vending machines
* Access to Mental Health First Aiders
* Recommend a Friend incentive
* Pension scheme – up to 5%
Matched Contribution
* Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
* Salary sacrifice schemes, including Smart Tech and Cycle to Work
* Great development and career opportunities
* Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
* Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
* Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
* Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!
Here's what you can expect to be doing:
* Handling inbound and outbound calls, and logging jobs in a fast-paced environment
* Co-ordinating contractors and City Technicians to ensure they attend to our City standards
* Working in partnership with customers to achieve results
* Completing a variety of administrative tasks such as quotes, uplifts, emails
* End-to-end job management
* Working as part of a team to drive customer excellence
Here's what we would like from you:
* Driven and passionate with a great attitude to deliver customer excellence
* Helpdesk experience in facilities management
* Excellent verbal and written communication skills
* Accuracy and attention to detail
* Ability to work as part of a team and effectively manage own workload
* Administrative experience, including knowledge of Microsoft office packages
* Previous contact centre/call centre/helpdesk experience