German speaking Customer Service
Northampton
£29,200 + Great Benefits
CCR is supporting a well established client we have been working with now for a while, a company thriving in the current economy who are are looking to add further to their German speaking Customer Support Team .
Full training and support is provided - ideally the successful candidate would have had some experience working within Customer Service (retail also suitable)
Key Responsibilities
Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, and chat and other social channels.
Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.
Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation.
Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.
Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs.
Qualifications
Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.
Experience: Previous experience in customer service
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite.
Benefits
Competitive salary.
23 days holiday + public holidays
Comprehensive training and development programs.
Opportunities for career advancement within the company.
Supportive and collaborative team environment
If you would like to be part of a great team in a continuously growing business, apply today and our recruitment team will be in touch.
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