AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
As a Support Engineer, you will work with partner teams, user stories, and hardware repair data to drive strategic improvements. You will manage feature and region User Acceptance Testing incoming requests and partner with your team to ensure testing is thorough, defects are properly identified and communicated, and that all documentation maintains high standards.
Key Responsibilities:
* Complete detailed testing on new features and new region tooling
* Document and communicate necessary changes before feature or tooling release to end users
* Maintain expert understanding of operational repair tooling
* Drive operational efficiency improvements through instruction modifications and creation
* Initiate instruction improvements based on customer feedback and repair data
* Collaborate with service and hardware teams to determine effective repair approaches
* Author repair workflow instructions and make updates
* Review peer-authored new instructions to improve before release to end users
Basic Qualifications:
* Experience troubleshooting and debugging technical systems
* Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging, and familiarity with reading/pulling device logs
* Experience troubleshooting & maintaining hardware & software RAID
Preferred Qualifications:
* Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby)
* Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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