Job summary
An exciting opportunity has arisen for the post of a Community Support Worker in North Tees EIP. The post will cover both Stockton and Hartlepool EIP teams.
The post holder will work as part of the multi-disciplinary team delivering high quality patient focused care in a community setting.
The role will involve improving the lives of people with complex mental health disorders by supporting a team of professionals in the treatment, intervention, and management of their identified mental health needs through the delivery of excellent services to promote recovery and wellbeing.
Due to the nature of the role, candidates are required to hold a valid driving licence and have access to a suitable vehicle.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
To be compassionate in meeting the needs of patients and their carers.
Maintain safety, privacy and dignity of all patients in the delivery of patient centred care, recognising and respecting differences including spiritual and cultural beliefs.
Responsible for recognising the signs of patient harm, abuse or neglect, and follows correct safeguarding policies
Undertakes delegated activities within level of own competency, and with due regard to risk assessment, to assist with the implementation of intervention plans as part of the multidisciplinary team.
Completes patient assessment tools and accurately summarises within patient care records as directed.
Identifies changes in patients' presentation and acts, reports and records appropriately.
Accompany and provide support to patients in a variety of community settings, as delegated and dependent on current risk assessment.
Assists in the provision of health education, physical health and advice on health promotion to patients and their carers.
Where appropriate and with authorisation, acts as an advocate for patients/carers. To promote at all times a positive image of people with mental ill health.
About us
This is an opportunity to become a member of a well established supportive and enthusiastic multi-disciplinary team. The aim is to aid individuals to achieve the highest level of independence and recoverypossible reflective of their situation and bring about change that is positive and improves a person's quality of life. We aim to support recovery, health, well-being and social participation. In order to do so we will support you in training and development. You will be offered regular supervision and participate in team developments. We utilise Huddles, cells, Daily Decision Meetings and complex case discussion all with the aim of promoting recovery, and delivering excellent quality care in addition to supporting the team in MDT decision making.
We are a team that is compassionate, inclusive, and committed working together to provide excellent care to support our community.
Details
Date posted
10 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-TSA-126-25-A
Job locations
Wessex House
Preston Farm Industrial Estate
Stockton
TS18 3TX
Job description
Job responsibilities
The successful candidate must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent.
Please refer to the job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
Person Specification
Qualifications
Essential
1. Diploma in Health and Social Care level 2 or equivalent
2. Care Certificate
3. Key skills in Literacy and Numeracy level 2
4. Successful completion of Trust's full HCA Framework within 6-month probationary period
Experience
Essential
5. Previous experience as a Band 2/3 HCA or equivalent in a care environment
Desirable
6. Previous experience of working with people with mental/social health needs or learning disabilities.
Skills
Essential
7. Effective verbal and written communication skills
8. Competency in record keeping
9. Time management and ability to prioritise effectively
10. Breakaway techniques (within agreed timescale)
Desirable
11. Competency in venepuncture
12. Competency in ECGs
Knowledge
Essential
13. Person centred care
14. Awareness of legal frameworks including Mental Health legislation (within agreed timescale)
15. Knowledge of Microsoft Office applications (within agreed timescale)