Job Title
Senior Customer Services Advisor
Hours
37.5 hours per week
Contract
Permanent
Salary
£38,022 per annum
Area of operation
Resident Services
Responsible to
Assistant Director of Customer Services
Pension entitlement
Company Stakeholder Scheme
Annual leave entitlement
30 days per annum
Place of work
Based at English Rural’s Surrey office in Lower Eashing, GU7
About English Rural
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
About The Role
Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.
As part of this role, you will work alongside technical and housing specialists to offer first‑line responses to resident enquiries.
In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.
About You
Are you an experienced customer services professional, ideally with a background in housing associations or property‑related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast‑paced environment.
As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day‑to‑day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.
We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
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