Information Systems Service Desk Agent – Hybrid (3x week in the office) - £26,225 Overview: We’re looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you’ll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best. Role Responsibilities: Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis Log, monitor and escalate incidents through our Service Desk ticketing system Keep users informed with timely updates on ongoing issues Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange Support IS projects and help identify improvements to processes Produce clear, consistent documentation and contribute to our growing Knowledge Base Provide occasional on-site support across locations Essential Experience & Skills: Experience working in an IT Service Desk environment Strong troubleshooting skills across desktop, mobile and networking technologies Ability to prioritise workload under pressure Clear, user-friendly communication skills Desirable Skills & Experience: Level 2 or Level 3 ICT qualifications, or equivalents CompTIA A Experience with Exchange and M365 administration Experience supporting MDM, device security and encryption Knowledge of cyber security threats, MFA and best-practice countermeasures Package: £26,225 Full Corporate Benefits Sheffield (3x week in the office)