Post Sales Approvals Officer
Salary: £29,555 - £36,943 per annum (salary offered dependent on experience)
Salary: £47,239 - £59,049 per annum plus a Car Allowance of £2,329 per annum (salary is offered dependent on experience)
Location: Head Office - Dartford
Closing Date: 12 May 2026
Role: Post Sales Approvals Officer
Salary: £29,555 - £36,943 per annum (salary offered dependent on experience)
Hours: 35 per week, full time
Contract: Permanent
Location: Hybrid between our Mariner House Dartford office and working from home
Are you highly organised, detail‑driven and passionate about delivering an outstanding customer experience? Do you thrive in a role where no two days are the same, and where your work directly supports people in their homes and communities?
We’re looking for a Post Sales Services Officer to join our team and play a vital role in supporting shared owners, leaseholders and freeholders, ensuring sales, ownership changes and post‑sales processes are handled accurately, compliantly and with care.
About the role
This is a varied and rewarding role that sits at the heart of our sales and homeownership services. You’ll provide both pre‑sales support to the New Homes Team and post‑sales services to homeowners, helping ensure leases, charges and ownership arrangements are managed correctly and efficiently throughout their lifecycle.
You’ll work collaboratively across the business, manage multiple cases at pace, and support customers through some of the most important moments of their homeownership journey, from purchasing and re‑mortgaging to lease extensions and bereavement cases.
What you’ll be doing
* Provide post‑sales services to shared owners, leaseholders and freeholders, ensuring lease and charge requirements are met
* Support the New Homes Team with pre‑sales activity, including valuations, price lists and monitoring sales exposure
* Manage enquiries relating to sub‑letting, re‑mortgages, lease assignments and notices
* Lead Right to Buy and Right to Acquire cases through to completion, ensuring statutory timescales are met
* Oversee lease extension applications from enquiry to completion
* Grant approvals for home improvements and other works, ensuring risk is minimised
* Produce and coordinate leasehold management packs within agreed timescales
* Handle joint‑to‑sole tenancy approvals, affordability assessments and flexible tenure cases
* Ensure bereavement cases are managed sensitively and professionally
* Raise and process capital payments for development contracts accurately and on time
* Deliver excellent customer service to all homeowners, colleagues and external stakeholders
* Are confident using Microsoft Office and customer database/CRM systems
* Have good knowledge of leasehold property and property management
* Understand Right to Buy, Right to Acquire, lease extensions and sub‑letting
* Are highly organised, solution‑focused and able to manage competing priorities
* Can work independently, deliver at pace and stay calm under pressure
* Are customer‑focused, professional and confident communicating with a range of stakeholders
Benefits
* Make a real impact in our communities.
* Work with a supportive and passionate team.
* Enjoy competitive salaries and generous leave.
* Benefit from numerous personal and professional development opportunities.
* Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
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