Join to apply for the Professional Services Consultant (ICE) role at Clinisys
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Join to apply for the Professional Services Consultant (ICE) role at Clinisys
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Our 1,450+ expert professionals, have a shared mission to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.
Purpose
Do you have a passion for traveling to client sites and helping them make a difference in healthcare by working with laboratories and their staff to accurately and effectively utilize our Products?
As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies for the greatest customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.
Role Description
* To implement the Clinisys Software and associated applications into laboratories and other clients as directed by the Project Manager to satisfy the customer and business requirements
* To act in a consultative role, with the customer, in configuring the Clinisys Software to enhance the workflow of the laboratory.
* To be an instrumental element in the functional development of the Clinisys Products.
* To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies.
* To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership.
* Where applicable to carry out project-based activity as directed to satisfy the customer and business requirements.
Responsibilities
* To comply with the CliniSys codes of conduct and guidelines.
* To understand, comply and develop with customer and CliniSys procedures, working practices and directives in a timely manner.
* To understand our Customers’ workflow, advise and assist with CliniSys products and configuration to facilitate these needs.
* To be fully conversant with the functionality of the product of your discipline
* To be conversant with the core functionality of all products
* Assist Project manager with the implementation; that will include time management, resource planning and working with Customer representatives.
* Consistently meet and sustain performance against the established utilization target, ensuring optimal time allocation on projects while minimizing non-productive periods.
* Comprehend the Customers’ requirements as specified in the Project Initiation Document (PID).
* Contribute to the development of the Software product
* To make recommendations based on customer feedback with regard to software changes and enhancements.
* Deliver relevant training courses for key users, as required.
* To attend team meetings and agreed training courses.
* To be responsive to reasonable requests from your line manager or project managers.
* Contribute to and support team members and build knowledge base.
Knowledge, Skills & Abilities
Skills needed to be successful
* BMS 2 or above status in the UK Healthcare sector.
* Equivalent standing or experience in other sectors such as life sciences and public health
* Ability to travel throughout the UK and where appropriate, abroad
* Driving Licence
* Strong motivational skills – can deliver the tasks in difficult circumstances
* Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels
* High levels of commitment and ability to take action when necessary
* Ability and willingness to work independently
* Customer service skills
* Ability to create and deliver executive-level summary reports and presentations
* IT trained, experience in HL7, integration products e.g. Rhapsody, or experience of XML, Java scripting would be also useful
Required Experience & Education
* Bachelor’s degree
* Experience within an IT or software providers organisation or implementation
* Moderate experience in a project management environment is desirable
* Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted
Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the Identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
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