Our client, a global manufacturing company based in High Wycombe, is looking to recruit an experienced Administrator to support the UK sales team, educated to degree level.
In this pivotal role, the successful candidate will manage the administrative functions that underpin the sales operations - from order processing and CRM updates to customer communication and documentation handling.
If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics - this could be the role for you.
Salary is £26k - £32k plus excellent benefits. Office based.
Key Tasks & Responsibilities
1. Support the UK sales team to achieve sales goals and customer satisfaction
2. Manage order entry and update order progress via CRM and order acknowledgement to customers
3. Maintain accurate records of leads, prospects, and sales campaigns in CRM
4. Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers
5. Follow up on overdue payments and support after-sales customer satisfaction
6. Raise and process RMA requests, concessions, order amendments, and warranty orders
7. Create and update customer accounts in IFS; complete supplier setup forms
8. Prepare basic quotations and provide lead times to support the sales cycle
9. Liaise with Service teams to ensure coordination on service-relate...