Salary: £? - ? per year Requirements: We require proven experience in 2nd line IT support within a complex environment. We require strong troubleshooting skills, including backend analysis. We require experience supporting hardware, software, and network infrastructure. We require confidence working across multiple sites and delivering in-person support. We require the ability to manage priorities and communicate effectively with stakeholders. We require experience supporting VIP users and handling escalations. We require a full UK driving licence. We require candidates to be available for site-based work across borough locations. We require candidates to be willing to undergo pre-employment vetting checks. Responsibilities: We provide 2nd line support and deliver high-quality workplace technology services to council staff. We resolve 1st and 2nd line incidents through face-to-face support, telephony, and remote tools. We deliver hands-on support across multiple council sites. We install, configure, and decommission IT equipment, including cabling and network patching. We support print services and liaise with third-party providers. We manage and prioritise escalations, including VIP support cases. We work collaboratively with wider Digital Services teams on issue resolution and projects. Technologies: Backend Hardware Support Network Active Directory Azure Cloud DevOps ITIL Office 365 Windows More: We are a West London local authority seeking an experienced Workplace IT Engineer to join our IT and Digital Services team on an ongoing temporary basis. This is a full-time, site-based role supporting our staff across multiple locations within the borough, with an ASAP start available. The assignment offers a daily rate of £174 PAYE or £225 via umbrella and is subject to pre-employment vetting checks. last updated 24 week of 2026