Band 3 Ward Administrator - St Martins Hospital
Make a real difference to patient care - before it even begins. Were looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals. In this vital role, youll help ensure patients experience a smooth, well-coordinated journey from admission through to discharge. You will deliver a professional and efficient service to patients, members of the public, colleagues, and external professionals via telephone, email, and post. Working closely with the nursing and multidisciplinary teams, youll provide comprehensive administrative support that keeps the ward running efficiently - freeing up clinicians to focus on delivering outstanding patient care. Base The role is based at St Martins Hospital and is a full-time position, working 37.5 hours per week. What You'll Be Doing Manage a wide range of clerical and administrative tasks to support day-to-day ward operations Support care coordination, helping to ensure a smooth patien
Main duties of the job
As a Ward Administrator at HCRG Care Group, you're essential to ensuring patients' smooth journeys in community hospitals. Your responsibilities include managing day-to-day administrative tasks, supporting care coordination, maintaining patient records, handling sensitive information, communicating effectively with stakeholders, and being part of a multidisciplinary team in a fast-paced environment. You'll need previous administrative experience, strong computer literacy, organizational skills, and effective communication abilities. Experience in health care settings, NVQ Level 2, and familiarity with medical terminology are desirable. This full-time role at St Martins Hospital offers a salary of £25,500 - £27,098 FTE, with benefits such as access to a group pension, personal development opportunities, and a diverse, open culture. Employment involves a safer recruitment process with DBS checks, ensuring the safety of vulnerable individuals.
About us
HCRG Care Group is one of the UK's leading independent providers of community health and care services. Established in 2006, the company works with healthcare commissioners and communities to transform adult and children community health services, primary care services, and adult social care and wellbeing services, focusing on experience, efficiency, and improved outcomes. With services across England, HCRG Care Group supports millions and directly helps over half a million people annually. The organization is committed to equal opportunities, welcoming diversity, and ensuring inclusivity. As a Disability Confident Committed company, HCRG provides adjustments and technical solutions to accommodate everyone. The company's culture encourages innovation, backed by dedicated funding, to achieve the mission of transforming health and care. The recruitment process includes safeguarding measures, such as DBS checks, to protect children and vulnerable adults.
Job responsibilities
Package Description:
Make a real difference to patient care - before it even begins.
Were looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals.In this vital role, youll help ensure patients experience a smooth, well-coordinated journey from admission through to discharge.
You will deliver a professional and efficient service to patients, members of the public, colleagues, and external professionals via telephone, email, and post.Working closely with the nursing and multidisciplinary teams, youll provide comprehensive administrative support that keeps the ward running efficiently - freeing up clinicians to focus on delivering outstanding patient care.
Base
The role is based at St Martins Hospital and is a full-time position, working 37.5 hours per week.
Job description
Job responsibilities
Package Description:
Make a real difference to patient care - before it even begins.
Were looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals.In this vital role, youll help ensure patients experience a smooth, well-coordinated journey from admission through to discharge.
You will deliver a professional and efficient service to patients, members of the public, colleagues, and external professionals via telephone, email, and post.Working closely with the nursing and multidisciplinary teams, youll provide comprehensive administrative support that keeps the ward running efficiently - freeing up clinicians to focus on delivering outstanding patient care.
Base
The role is based at St Martins Hospital and is a full-time position, working 37.5 hours per week.
What You'll Be Doing
* Manage a wide range of clerical and administrative tasks to support day-to-day ward operations
* Support care coordination, helping to ensure a smooth patient journey from admission to discharge
* Maintain accurate and up-to-date patient records throughout the pathway
* Handle sensitive and confidential information with the highest level of professionalism at all times
* Deliver clear and effective communication with patients, colleagues, and external stakeholders
* Work proactively as part of a multidisciplinary team in a fast-paced environment
* Build strong working relationships through confidence, empathy, and a respectful approach
* Manage complex or sensitive situations with discretion and professionalism
Package Description
As a Band 3 Ward Administrator, youll be part of our valued team at HCRG Care Group. You willfeelvalued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
* A salary of £25,500 - £27,098 FTE with access to our group pension
* Free tea, coffeeand milk at your base location
* Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
* Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
* Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
* An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Essential
* Previous administration experience, ideally within a busy or customer-facing environment
* Experience using IT systems with confidence and accuracy
* Strong computer literacy, including Microsoft Office (Outlook, Word, Excel)
* Excellent keyboard and data entry skills with a high level of accuracy
* Effective communication and interpersonal skills, with the ability to engage clearly with colleagues and service users both verbally and in writing
* Ability to handle information with discretion, sensitivity, and strict confidentiality
* Strong organisational and planning skills, with the ability to prioritise workload and meet deadlines in a fast-paced environment
* Proven ability to work effectively as part of a team
Desirable
* NVQ Level 2 in Administration and/or Customer Services
* Previous experience within health or social care settings
* Basic understanding of medical terminology
* Familiarity with clinical systems or healthcare databases
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications
* Previous administration experience, IT systems proficiency, strong computer literacy, excellent keyboard and data entry skills, effective communication, organizational and planning skills, and team collaboration. Desirable: NVQ Level 2 in Administration and/or Customer Services, experience in health or social care settings, a basic understanding of medical terminology, and familiarity with clinical systems or healthcare databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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