Assistant General Manager
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Salary: £28,980 + Bonus (Average £1500-£2000 every 6 months)
Southampton
Are you ready to step into a leadership role within a fast-growing self-storage business? We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.
The Role
As Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team.
This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.
What You'll Be Doing
* Team Leadership
* Support the General Manager in leading and developing a small, high-performing team
* Lead by example on the front line, setting standards for sales and service
* Step up to manage the site in the General Manager's absence
Sales & Occupancy
* Drive unit rentals by converting enquiries into move-ins
* Maximise occupancy and revenue through effective upselling and pricing awareness
* Monitor performance against KPIs and targets
Customer Experience
* Deliver a friendly, professional service to all customers—face-to-face, phone, and email
* Support customers through their storage journey, from enquiry to move-out
* Resolve any issues quickly to maintain high satisfaction levels
Site Operations
* Oversee daily site operations including admin, audits, and reporting
* Ensure units, reception, and external areas are clean, secure, and well-presented
* Manage move-ins, move-outs, and account management
Security & Compliance
* Maintain strong security standards across the site
* Ensure health & safety procedures are followed at all times
* Carry out regular checks of the facility and report any issues promptly
* Continuous Improvement
* Identify opportunities to improve sales performance and operational efficiency
* Support local marketing initiatives and community engagement
What We're Looking For
* Experience in a supervisory or management role (retail, hospitality, xsngvjr or storage ideal)
* Strong sales mindset with a focus on hitting and exceeding targets
* Highly organised with the ability to manage day-to-day site operations
* Excellent customer service and communication skills
* A hands-on, “roll your sleeves up” approach
* Commercial awareness and a proactive attitude
What's in It for You
* £28,980 basic salary + performance bonus
* Clear progression into General Manager opportunities
* Ongoing training and development
* Stable, growing industry with long-term career potential
* Supportive, team-driven culture
Apply Now
If you're ready to build your career in self-storage and take ownership of a site with real growth potential, we'd love to hear from you.
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