Customer Service Advisor
Location: Shoreham by Sea
Salary: £25,000
About Us:
Focus Group is a tech powerhouse, supporting 30,000+ UK businesses since 2003. With 1,000+ staff and a $1bn valuation, we’re growing fast—and you can be part of it!
The Role:
Ready to shine in a fast-paced, high-energy environment? As a Customer Service Advisor, you’ll deliver top-notch support, solve problems on the spot, and keep customers coming back. If you thrive under pressure and love helping people, this is your role.
Your Day-to-Day:
*
Handle customer calls and emails like a pro.
*
Quickly solve queries and complaints with confidence.
*
Persuade customers thinking of leaving to stay with us.
*
Hit targets while delivering a standout customer experience.
*
Keep detailed records in our CRM.
*
Stick to industry and company rules.
What You Bring:
*
Proven customer service skills that wow.
*
Clear, confident phone and written communication.
*
Quick thinker with great multitasking skills.
*
Organised, motivated, and a team player.
*
Solid IT skills (email, Word, CRM systems).
Why Focus Group?
*
24 days holiday + bank holidays + your birthday off!
*
Paid volunteering days to give back.
*
Refer a friend and earn rewards.
*
Fun social events to keep things lively.
We’re all about diversity and inclusion—if you need support applying, just ask.
Ready to make an impact and grow with us? Apply today