Overview
Lead Technical Recruiter (Digital Data and Technology DDaT) for Engineering, Quality Assurance and Test (QAT) and UCD Professions at UK Home Office. As a Senior Incident Manager within Enterprise Services IT Operations, you will play a key role in the provision of service at the Home Office, supporting vital national infrastructure.
You will lead and drive IT Operations support activities for a user base of 35,000+ Home Office users, over 400+ public-facing services used by millions, across diverse critical business areas including UK Visa & Immigration, Border Force, HMPO and policing. You will contribute to setting strategy, focusing on an industry-leading approach to technical estate management, exploiting the latest technologies, techniques and service management best practices to provide innovative solutions for real-time service support.
🚀 What will you be doing? 🚀
As a Senior Incident Manager your main day-to-day responsibilities will be:
* Leading and managing incidents across all priority levels, with a focus on major incidents—ensuring timely communications, status updates, and adherence to emergency change protocols.
* Providing escalation support for the Service Desk and Incident Management team, including participation in the out-of-hours on-call rota.
* Conducting Post Incident Reviews, ensuring documentation is completed promptly and lessons learned are embedded into practice.
* Championing service improvement, supporting onboarding of new services, upskilling the team, and implementing enhancements to incident processes and IT support models.
* Collaborating across functions, working closely with Problem and Change Management to support root cause analysis and change handling.
* Supporting team development through coaching, mentoring, and career growth initiatives within the IT Operations community.
* Maintaining operational excellence by producing incident reports, managing knowledge assets, and exploring emerging technologies to improve service delivery.
Due to the requirements of the role, the successful candidate will be required to work full-time (37 hours per week).
🚀 Your skills for this role 🚀
As a Senior Incident Manager, you’ll have a demonstrable passion for IT support, with the following skills or strong experience:
* Experience performing a similar role within the Civil Service or other organisations.
* Experience developing and adhering to ITIL v3/v4 service management processes and procedures.
* Experience leading large technical calls with proven stakeholder management skills.
* Strong communication and interpersonal skills, with a proven ability to communicate effectively and professionally.
* Ability to lead and work as part of a team and to engage effectively with suppliers and customers.
* Excellent analytical and problem-solving skills.
* A strong sense of ownership and drive to follow tasks through to completion.
* Exceptional pension: Employer contribution of 28.97%.
* Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
* Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
* Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
* Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Learn more about our benefits: Benefits - Home Office Careers
Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
Ready to lead and innovate? Click "Apply" to access the full job description and salary details.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology and Business Development
Industries
* IT Services and IT Consulting and Government Administration
#J-18808-Ljbffr