Overview
EPUNFT has an exciting opportunity for a full‑time Band 3 Administration Officer, providing non‑urgent transport coordination and administrative support to clinical teams. The post holder will play a key role in supporting services by managing non‑urgent patient transport requests, liaising with clinical staff and transport providers, and carrying out a range of administrative duties to ensure the smooth running of services.
Responsibilities
* Manage non‑urgent patient transport requests and coordinate with clinical teams and transport providers.
* Handle incoming and outgoing telephone calls to patients, consultants and clinical staff in a polite and efficient manner, including dealing with high‑risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers.
* Record accurate messages and follow them up in accordance with department guidelines, ensuring strict confidentiality at all times.
* Exchange confidential, sensitive information with staff, patients/clients and carers in person or on the telephone.
* Deal with queries raised by patients, relatives, GPs or other health‑care professionals, both internally and externally to the Trust, often involving complex issues such as medication and other clinical treatments.
Benefits
* Receive supervision and support to help you fulfil your potential.
* Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
* If you need help, mental health and wellbeing services, occupational health advice and counselling are provided.
* 27 days holiday plus bank holidays, rising to 33 days after 10 years of service.
* Excellent pension of up to 14.5% of your pensionable pay.
* Staff discounts include Blue Light Card, NHS discount offers and other staff benefits.
* £8 000 relocation package if you move to Essex to join us.
* Season ticket loans are interest‑free to cover the cost of travelling to and from work via tram, rail or bus.
#J-18808-Ljbffr