JOB DESCRIPTION AND PERSON SPECIFICATION Job Title: Healthcare Assistant (Please note we do not provide sponsorship) Company - GreatPride Care Limited Service - Domiciliary Home Care Agency (Telford & Wrekin area) Location - Unit 28 The Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3FE Contact - Phone: (phone number removed) Reports to: Registered Manager / Senior Administrator / Administrative Assistant Working Hours: Various shift patterns as agreed with the Registered Manager as follows: 7.00am - 2.30pm (Day) 2.30pm -10.00pm (Evening) 7.00am - 10.00pm (All day) (Please note we do not provide sponsorship) Drivers : Must have a full driving licence and access to a vehicle. JOB OVERVIEW To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Registered Manager (Note: In addition to these duties employees are required to carry out such duties as may reasonably be required) To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual following Care Plans, Policies and Procedures To maintain skills at a current level, undertake such training and development as required to maintain and progress knowledge RESPONSIBILITIES AND DUTIES OF THE JOB ROLE SPECIFIC DUTIES Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing To contribute to the efficient running of the service Support Service Users to maintain their relationships and connections with the local community Ensure Care Plans and other information about how to support Service Users are followed Be responsible for informing the Registered Manager of any changes in the needs of Service Users Be responsible for promoting and safeguarding the welfare of those individuals they support WORKING WITH OTHERS Develop effective working relationships with other employees within GreatPride Care Limited Work in cooperation with members of the multi-disciplinary teams to maximise working with Service Users If desired by the Service User, maintain and develop relationships with family, friends and other people important in their life LEADING BY EXAMPLE Seek opportunities for personal and professional growth Be a role model for other carers and be an ambassador for the service Be professional, polite acknowledge of, and work within, the Fundamental Standards Understand the regulatory framework that governs the service, including the role of CQC and their requirements Commit to achieving the relevant qualifications commensurate with the role Attend statutory training and any other training as directed by management Understand and follow all policies and procedures relevant to the role Be open to learning opportunities PERSON SPECIFICATION Specific Requirement for Qualifications Good English - Written and verbal - Essential NVQ/RQF qualification in Social Care - Desirable (training will be given if no qualification) SPECIFIC REQUIREMENT FOR SKILLS Proficient Written Skills Maintain all Care Plans and care records in accordance with GreatPride Care Limited Policy - Essential LEADERSHIP SKILLS Ability to induct and orientate new employees to the job role and service - Desirable Provide Service Users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom - Desirable Communicate any problems, concerns or changes to Service Users’ family members as needed - Desirable COMMUNICATION SKILLS Carers must build rapport with Service Users by establishing personal connections and showing interest in their lives - Essential Carers must be able to communicate effectively with Service Users - Essential Carers must have the communication skills to inform colleagues, management and professionals about the needs of Service Users - Essential PROBLEM-SOLVING SKILLS Carers need to be able to adapt and address situations quickly - Essential Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection - Essential SPECIFIC REQUIREMENT FOR PREVIOUS EXPERIENCE Previous experience of working in similar environment - Desirable Previous experience of working in similar role - Desirable Experience of working with Service Users, in particular, those that may have additional support needs - Desirable VALUE-BASED PERSONAL QUALITIES Area Specific Requirement WORKING TOGETHER Involve Service Users, family, external agencies & colleagues Speak up when things go wrong RESPECT AND DIGNITY Understand person-centred care and can demonstrate treating people as individuals and respecting choices Promoting independence and encouraging appropriate risk taking EVERYBODY COUNTS Ensuring no one is discriminated against or excluded Understand human rights and impact on care delivery Facilitating people to ‘speak up’ about concerns and acting upon them COMMITMENT TO QUALITY OF CARE Striving for quality in everything we do recognising and understanding what quality in care means for people using the services Being accepting about criticism and focusing on improvement Being open to new opportunities for learning and identifying the limits of skills and knowledge COMPASSION Treating people with kindness Understanding the importance of empathy in all areas of employment Understanding the values of others and always providing a caring service IMPROVING LIVES Focus on how things could be done better and sharing ideas Understanding of wellbeing and what is important to people using the service Improving outcomes for people Ensuring appropriate services are provided for people using the services WHAT WE OFFER You will be paid National minimum wage including your shadow shifts Mileage paid We can offer flexible hour shifts, part time and full time. You have the opportunity to work extra shifts from our bank services. Pension scheme Free Training and free Uniform. Opportunity for professional development. Holiday pay Open door policy and manager available to listen and talk We will require you to undertake an Enhanced DBS, Right to Work checks, References and Employment History checks in line with GreatPride Care policies and procedures, CQC regulations and Government guidelines for this position and safer, fair and recruitment best practice. We will try to make this recruitment as short as possible however, because of the nature of our business this may take a bit more time. Copyright GreatPride Care Limited 2025