Training Coordinator - Quality & Development
Apply for the Training Coordinator - Quality & Development role at Albany Medical Center.
Department/Unit: Patient Billing Service
Work Shift: Day (United States)
Salary Range: $51,755.37 - $77,633.06
Hospital Billing Training Coordinators work with training managers, principal trainers, and operational Billing leadership to deliver in-person and virtual training sessions to support new hire onboarding and continuous improvement initiatives. Duties encompass design and delivery of Epic-system training specific to application, as well as foundational AMHS Revenue Cycle Academy Training Program content to support end users’ understanding of the workflows for which they will be responsible. Design of ad-hoc training sessions providing targeted training support to small groups, addressing training tickets through virtual sessions, and 1:1 remediation training for existing staff, is required in addition to onboarding program efforts. Strong operational understanding of Hospital Billing workflows is required.
Development of job aids, resources, and staff communication materials written by training coordinators provides end users with reference documents across campus sites. This role’s primary goal is to ensure that employees have the skills that they need to meet organizational goals: working closely with Training staff, Epic, and Operations to ensure the delivery of high quality end-user training. Training Coordinators are responsible for program delivery that supports the successful education of Revenue Cycle staff across the Albany Med Health System.
Primary Job Responsibilities
* Delivery of in-person and virtual training sessions
* Responding to training tickets, troubleshooting with end user and providing instruction to resolve issue including location of resources for reference
* Design, development, and maintenance of classroom instructional materials as needed
* Job Aid design and development
* Material preparation for onboarding Academy sessions
* Quality Assurance review of new hire proficiency and productivity during training
* Session summary and feedback to management
* Site visits to meet with operational leadership and end users to identify training opportunities, answer end user questions, and recommend training plan
Additional Responsibilities
* Serves as expert educator to internal staff
* System testing as necessary
* Learns new content and consults with subject matter experts to develop training materials and answer any participant questions
* Manages projects by prioritizing and creating and adhering to timelines
* Develop role-based training content, independently or with team members using a variety of software programs, tools, and applications
* Incorporates feedback from others into existing training
* Understand strategic initiatives of system-wide AMHS training team, while delivering detailed tasks
* Foresee the needs of the teams and work to proactively address them
Minimum Qualifications
* Bachelor’s degree or equivalent experience in a healthcare related field
Experience
* 3+ years of relevant experience in Healthcare, curriculum design/delivery
Certification & Registration
* Must become Epic certified within the time outlined upon hire
Required Skills & Abilities
* Healthcare experience required, specific to Rev Cycle content area- Hospital Billing
* Experience in curriculum design/delivery highly preferred
* Previous Epic experience within specified applications strongly desired
* Ability to learn quickly and manage complex workflows independently
* Knowledge of and ability to use Microsoft Office suite
* Ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding audience attention, developing effective materials, and handling questions or challenges from the audience
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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