About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team!
Full Time Roles Available – Evenings & Weekends:
* Full Time Hours – Monday - Friday 2pm-10pm (Remote)
* Full Time Hours - Tuesday - Saturday 12pm-8pm (Remote)
* Full Time Hours - Monday - Friday 7am-3pm (Remote)
This role offers homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for twice a year for our strategy days.
The training period will consist of Monday - Friday 9am-5pm for 4 weeks (remotely) and you will be required to come to the Manchester Head Office for the first day of training.
Responsibilities
* Providing customer support through email and instant messages
* Great communicator and listener
* Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
* Provide excellent customer service with great attention to detail
* Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
* Resolve customer inquiries efficiently and quickly
* Be confident in following Club L procedures and making decisions
* Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
Requirements
* This is an entry level role, however previous customer service experience is advantageous
* Ability to provide a positive customer experience
* Good English writing skills with good attention to grammar and sentence structure
* Ability to manage and handle customers via email and instant messaging
* Working knowledge of Shopify, Zendesk or other Help Desk services would be beneficial
* Good communication and interpersonal skills
* Ability to work in a fast-paced environment
* Ability to work independently as well as being a great team player
What's on offer?
* Annual bonus scheme
* 25 days of annual leave (pro-rated if part time)
* Extra day off for your birthday
* Cycle to work scheme
* Enhanced pension contribution
* Enhanced maternity policy
* 40% staff discount
* Healthcare Cashplan
* Free onsite gym (Manchester office)
* Social events
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Retail Apparel and Fashion
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