NCIMB is an innovative biotechnology company providing a range of microbial services for life science, food & drink, energy, and environmental businesses. We have a vacancy for a full-time Office Administrator to join our busy team. We offer a competitive salary and full benefits package.
Job Overview
We are looking for a self-motivated, resourceful, and customer-focused individual, capable of working independently or collaboratively within a team. The successful candidate will manage a demanding and varied workload, meet strict deadlines, and possess excellent organisational, keyboard, and communication skills.
The ideal candidate will be proficient in MS Office, knowledgeable about office management systems and procedures, and preferably experienced with CRM systems. This role aims to develop our administrative functions, providing first-class support to colleagues and customers to ensure smooth business operations.
Key qualities include self-motivation, excellent attention to detail, high accuracy, and a confident telephone manner.
Responsibilities and Duties
Office Admin and Reception Duties
Handling telephone and email enquiries
Welcoming visitors to the business
Receiving and distributing mail/deliveries
Ensuring all customer orders are packaged and labelled correctly according to postal requirements and shipping regulations
Ordering and maintaining stationery and office supplies
Booking travel and accommodation
Admin Support for Department Managers
Finance Manager: invoicing and reconciliation
Commercial & Marketing: customer feedback surveys, maintaining CRM system, supporting event bookings and logistics
Company Secretary: shareholder updates and notifications
QHSE Manager: document control, including issuing and retrieving controlled documents, managing calibration and maintenance records, and upholding health and safety policies
Support other departments as required.
All staff are expected to support the company's commitment to ISO 9001:2015 standards and Good Manufacturing Practice (GMP) as part of our quality management system.
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