Are you a proactive and technically astute professional with experience supporting government communications systems? An exciting opportunity has opened for a Service Manager - Technical to take ownership of support case management for a major UK Government communications programme.
Key Responsibilities
* Manage support cases under UK Government contracts (including CSCS4), ensuring SLA and KPI compliance.
* Oversee case progression and liaise with internal teams to resolve technical issues.
* Serve as primary liaison for MOD project teams, system engineers, and support stakeholders.
* Plan and oversee service visits, ensuring logistics, equipment, and commercial terms are aligned.
* Monitor trends in ticketing systems to inform process improvement and spares planning.
* Produce, maintain, and improve support documentation and knowledge base materials.
* Train first- and second-line support staff and onboard new field service engineers.
* Support MOD stakeholders during complex technical investigations, both remotely and on-site.
Required Skills & Experience
* Strong commercial experience supporting satellite communications, IT networks, and electronic systems.
* Strong understanding of MOD environments across COMSAT, MILSAT, MNE, and message handling.
* Strong understanding of Royal Navy or similar defence communications.
* Familiarity with wider MOD communications infrastructure across land and sea platforms.
* Strong working knowledge of IT networking, satellite systems, and electrical/electronic equipment.
* Must hold or be eligible for DV Security Clearance.
* Flexible for occasional travel and on-site support as required.
What we offer
* Competitive base salary.
* Annual performance-based bonus.
* Pension scheme with up to 7.5% matching contributions.
* 25 days of annual leave, plus bank holidays.
* Access to an onsite gym.
* Free parking facilities.
Bluestream People are an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.
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