Job Description
The purpose of the role is to ensure the satisfactory completion of vehicle repairs arising in the region, including protracted diagnosis, contentious situations, disputes with customers, technical investigations, alternative repairs due to Parts non-availability, assignment of additional support.
This role is field based.
Main Job Responsibilities:
- To ensure the satisfactory completion of vehicle repairs arising in the region, including protracted diagnosis, contentious situations, disputes with customers, technical investigations, alternative repairs due to Parts non-availability, assignment of additional support
- Daily contact with the Authorised Repairers (Service Managers, Customer Facing Staff, and Master Technicians) to fully understand any customers concerns or detect and/or confirm new vehicle defects.
- Daily contact with the TDC Central teams to establish whether or not they have knowledge of such defects and if further investigation is required.
- Anticipate potentially commercially damaging product deficiencies or malfunctions and be able to take the appropriate actions, to minimise the “fall out” in public relations terms.
- Working with the Authorised Repairer where necessary to make contact with a customer in order to fully understand the circumstances surrounding an incident and/or ...