I'm working with a Retail Banking client in Bristol, looking to bring on board an experienced BA to manage the customer journey with their digital payments partners. This is an initial 6 month contract with the possibility of extension thereafter. You'll be working with global PSPs to translate to the business how their needs evolve over time and developing a comprehensive view of different customer segments What you'll be doing: Optimising end-to-end customer journeys. Leading on creating journey and process maps. Ownership of multiple customer journeys. Integrating insights and knowledge from disparate data, processes, and systems relevant to the journey. Working with the Product Owner in measuring and monitoring outcomes to influence the product roadmap. The role requires: Understanding of digital, UX & UI practices, having worked on product development across Operations, Experience Design, and Engineering. Good foundational knowledge of digital payments and/or corporate commercial transactional banking. Customer centric mindset and experience creating customer journey and process maps. Location: Bristol (2 days on site) Contract: 6mths inside IR35 (start date ASAP) No sponsorship available