Job Title: Retail Packaging Artwork Account Manager Location: Home based with regular travel to Welwyn Garden City and Southend-on- Sea Hours: 8am - 5pm (30-minute lunch break) Salary: £40,000 - £43,000 Benefits Overview: Are you a confident and experienced account manager ready to lead high-profile client relationships in a fast-paced environment? We're looking for a Retail Packaging Artwork Account Manager to take the reins of a dynamic retail account, acting as the key contact and escalation point for both internal teams and client stakeholders. You'll play a crucial role in ensuring smooth delivery of services, driving continuous improvement, and nurturing strong, trusted partnerships. You'll also oversee and support a remote Project Management team, ensuring effective workload allocation, performance development, and best-practice execution. Key Responsibilities: Serve as the day-to-day lead and escalation point for all internal and external stakeholders. Build and maintain strong working relationships to support the delivery and evolution of service provision. Line manage a team of remote Project Managers, ensuring workload is balanced and performance is developed and supported. Oversee planning and delivery of high-profile or "at risk" projects, providing hands-on support where needed. Ensure project delivery meets high standards and client expectations in a fast-paced environment. Own all regular client reporting and communication including weekly updates, monthly financial checks/invoicing, and quarterly reviews. Collaborate closely with the Head of Client Services to identify opportunities to grow and evolve the account. Provide cover for other Account Managers and gain a working knowledge of the Head of Client Services' responsibilities for additional support. What You'll Bring: Experience within retail packaging artwork - essential Strong background in client-facing roles with exceptional communication and stakeholder management skills. Proven ability to lead and inspire teams, with at least one year's leadership experience. Resilient and composed under pressure, decisive, organised, and able to manage competing priorities effectively. Proactive, adaptable, and tenacious with a passion for delivering excellence. Perks & Benefits: 25 days holiday per year Private healthcare (post-probation) Performance-related bonus scheme Hybrid working flexibility Opportunity to work with a major UK retail brand and drive service innovation Apply now to take the next step in your career. This is an excellent opportunity to work within a superb business that provides a social and dynamic working culture. If you have the experience and skills outlined above, please send your CV immediately to be considered. Note: Due to the amount of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for