Claims Case Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes.
What will your day look like:
Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? You've got this Drive cases to settlement while balancing service, cost, and time. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer. Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
How We Measure Success: SLA Performance: You'll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: You'll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: You're the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and let's create something extraordinary together
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan