Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
* Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
* Effective Management of disposals that go through their Hub as per contract
* Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
* Locker replenishments where appropriate as per contract
* Highlight potential issues with service/potential service improvements to their Team Leader
* Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own
Must have SC Clearance
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.