At Complii, we are on the lookout for a Head of IT Operations to play a key role in ensuring the delivery of stable, reliable, and high-quality IT services across a rapidly growing organisation. This role is focused on operational excellence, risk management, and building the service maturity needed to support scale, acquisition, and long-term growth.
If you enjoy bringing order to complexity, embedding robust operational frameworks, and acting as a senior escalation point during critical moments, this is a role where your leadership and judgement will have a visible and immediate impact.
You will play a critical role in owning the operational layer of IT, ensuring service reliability, effective change governance, and strong engagement with the wider business. From day one, the priority is strengthening operational maturity, reducing risk, and ensuring IT services scale in line with business ambition.
What you receive for joining us
We believe in rewarding accountability and operational leadership, which is why we offer an excellent salary. This includes 25 days’ holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with senior leaders who value clarity, structure, and dependable delivery.
Here is a look at some of the things you will be doing
• Leading IT operational governance, including chairing the Change Control Board and ensuring changes are risk-assessed, approved, and well communicated
• Acting as senior escalation for incidents and major incidents, ensuring effective resolution, root cause analysis, and continuous improvement
• Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks
• Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth
Can you show experience in some of these areas
• Strong experience running IT operations in a multi-site or fast-growing environment, with a focus on service stability and operational maturity
• Proven leadership of operational teams and third-party vendors, with experience managing performance, cost, and service outcomes
• Deep understanding of IT change, incident, and problem management, with a pragmatic approach to risk and governance
• Excellent communication and stakeholder management skills, with the ability to translate operational performance into business-focused outcomes
If you feel you have the skills and drive to make an impact, even if you don’t meet every requirement above, we’d still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, and electrical divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to shape IT operations at scale and make a lasting difference as the business continues to grow