Overview
Facilities Assistant role at Mitie Cleaning & Hygiene Services
Location: DN1 1QU
Contract: Full Time | Permanent
Work Hours: 40 Hours per week | OFFICE BASED
Salary: £26,000 - £28,000 per annum
Join to apply for the Facilities Assistant role at Mitie Cleaning & Hygiene Services. This role supports Network Rail sites with facilities management and aims to deliver safe, efficient, and customer-focused environments across the UK rail network.
Responsibilities
* Oversee the delivery of facilities management services across multiple Network Rail sites, ensuring high standards of customer service and operational efficiency.
* Coordinate service teams, manage meeting spaces and communal areas, and ensure compliance and health & safety documentation.
* Act as the primary point of contact for FM-related queries; liaise with stakeholders, conduct audits, and resolve service requests promptly.
Requirements
* Proven experience in facilities management within multi-occupancy or large-scale environments, including customer service and integrated FM service delivery.
* Strong written and verbal communication skills; ability to engage effectively with a wide range of stakeholders.
* IOSH Managing Safely certification with knowledge of QHSE procedures and relevant legislation. (Desirable)
* Computer literacy and familiarity with CAFM systems, helpdesk workflows, and compliance documentation. (Desirable)
* Valid UK driving licence and willingness to travel between sites; proactive and self-motivated approach to work.
Benefits & Additional Information
* Benefits platform including options such as extra holiday, critical illness insurance, dental treatment, technology purchases, and more.
* MiDeals discounts, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn scheme, and Mitie Matching Share Plan.
* Acknowledgement programs (Mitie Stars) with monthly and annual prizes.
* Training and development opportunities across a wide range of resources.
* Inclusive recruitment: If you have a disability or long-term condition and need adjustments during the recruitment process, please email Sophie Willson at sophie.willson@mitie.com.
Other
We are committed to progressing your career with opportunities across Mitie and a diverse, inclusive workplace.
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