Emergency Call Handler - Days & Weekends - Part Time
Join to apply for the Emergency Call Handler - Days & Weekends - Part Time role at Appello UK
* Hours: 18 hours per week
* Shift pattern: 3 days per week between Monday and Sunday, 06:00 to 20:00, rota 4 weeks in advance.
* Salary: £11,522.16 per annum (£12.31 per hour)
* Location: Hybrid - Norwich
* Start Date: 10th November 2025
* Commit to 3 weeks of Full Time Training, Monday–Friday 09:30–17:00 with a mix of in‑office and remote training. Training day 1 will be in the Office.
* Required internet speed: 5 Mbps upload and 15 Mbps download.
Perks
* 119 hours holiday rising to 126 with length of service, including bank holidays worked (if rotated).
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
* 24/7 employee assistance programme with an easily accessible app.
* Family and friends’ discounts on services & products.
* Pension scheme, up to 3 % employer contribution.
* Cycle to work scheme.
* Smart tech scheme.
* Free on‑site parking.
About You
You must possess a genuine desire to help the community, be empathetic, and have the ability to sympathetically communicate with a distressed caller. You have at least one year’s experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role. This is a rewarding role where trust is key. It can also be tough, so you’ll need resilience, the drive to meet personal targets, and a commitment to excellent customer service.
The Role
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. With a cool head and an empathetic manner, you will be answering varying calls – providing reassurance, actioning accidental or test calls, and contacting emergency services. At Careline365, every call you answer makes a difference.
READY TO APPLY ✅ If you are interested in this role please upload your CV and answer a few questions about yourself.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.
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