Supporting the work of the Jeweller since 2006
Jewellery Showroom & Workshop Coordinator
Jewellery Showroom & Workshop Coordinator
Manna Jewellers
16 Hockley Street, Birmingham B18 6BL
Salary: £26,000.00 - £35,000.00 per year
Manna is a well-established independent jewellery business based in the Jewellery Quarter, with over 50 years of heritage and a strong reputation for quality, craftsmanship, and service. We specialise in bespoke jewellery commissions and high-quality repairs, combining traditional techniques with the latest jewellery technologies.
As a proud and active member of the local jewellery community, we are a growing business that is forward-thinking and striving to re-write how bespoke jewellers should be. We give each and every customer commission the attention to detail and specialist bespoke service from the detailed design, the gem stone selection and product requirements.
We are looking for a highly organised, proactive and trustworthy individual to take ownership of our showroom operations and workshop coordination. We are a fun team and love to push our ourselves to succeed together.
The Role
This is a key position within our small team and would suit a self-starter who enjoys responsibility and structure and can deliver an exceptional customer experience through storytelling and personal connection.
The candidate will act as a focal point within the business, providing a strong link between a busy retail store and the jewellery workshop team and support services. The pace is fast moving and dynamic, which requires outstanding performance against the required business objectives.
Key Activities
Bespoke Customer Sales and Repairs Service:
1. Greet customers and deliver a warm and hospitable in-store experience.
2. Conduct bespoke jewellery consultations, advising clients on specific design concepts, gemstone selection and manufacturing capabilities, clearly understanding and documenting customer requirements.
3. Demonstrate an in-depth knowledge of fine jewellery, gemstones, and precious metals, confidently addressing the needs of clients.
4. Assist with jewellery sales and process payments and documentation accurately.
5. Conduct jewellery repair consultations and aftercare enquiries.
6. Communicate timelines with the customer confidently and professionally and oversee communication updates through to fulfilment.
7. Use company EPOS to manage all transactions and the CRM for customer liaison.
Showroom Opening & Closing
8. Assist in the opening of the showroom daily and the set up and organisation of the jewellery display in a clean, attractive, and professional manner, considering theme and offers.
9. Ensure strong brand visibility (including placement of the Manna boards outside)
10. Maintain accurate stock records and organisation and overall showroom appearance.
11. The showroom is open from Tuesdays through to Saturdays and closed on Sundays and Mondays. During Christmas and busy periods we open as per the market demands.
Administration & Weekly Planning
12. Plan and organise workshop workflow for bespoke orders and repairs and priorities for the week
13. Maintain accurate job records and schedules from customer receipt to fulfilment.
Workshop & Production Coordination
14. Act as a focal point within the business, providing a strong link between the workshop team, sales team, and support services. The pace is fast moving and dynamic, which requires outstanding performance against the required business objectives.
15. Manage repair and bespoke jewellery jobs from intake through to completion
16. Prepare detailed job bags for the production team
17. Track and ensure each item moves smoothly through all production stages
18. Coordinate with internal and external team members where required.
19. Monitor timelines to ensure all jobs are completed on or before target delivery dates
Quality Control & Delivery Management
20. Perform final quality control checks on completed jewellery
21. Ensure all pieces meet company quality standards before customer collection
Who Were Looking For
22. 2 years' experience in jewellery retail sales, production and workshop coordination (preferred but not essential). The ideal candidate will hit the ground running.
23. An in-depth knowledge of fine jewellery, gemstones, precious metals and jewellery manufacturing would be advantageous.
24. A self-starter who takes ownership and responsibility for their role.
25. Strong customer service and communication skills
26. Excellent organisational and time-management abilities
27. High attention to detail and quality control
28. Professional, reliable and trustworthy approach
29. Ability to manage multiple tasks in a structured but fast-paced environment
30. Confidence using CRM systems and digital tools(experience with Monday.com or similar platforms desirable)
31. Professional and composed under pressure, able to resolve client concerns calmly and efficiently
Why Join Us?
32. Be part of a respected independent business with over 50 years of heritage
33. Join a growing company that blends traditional craftsmanship with modern technology
34. Work closely with skilled jewellers in a supportive, hands-on team
35. Play an important role in the continued growth and future success of the business
36. Take real ownership in a position where your contribution truly matters
37. As a family-led business, we believe the finest craft requires a rested mind. We promote a work-life harmony, and are closed on public holidays as well as shutting our doors for a restorative winter break between Christmas and New Year, and a dedicated two-week summer shutdown.
What We Offer
38. Competitive salary, dependent on experience
39. Later start times, with Mondays and Sundays as your day off.
40. A responsible, varied role within an established and growing Jewellery Quarter business
41. Exciting and innovative projects that are unique and creative.
42. A supportive environment where your work has visible impact.
43. Training and skills development opportunities.
44. Work in a tactile environment with some of the best artisans in the quarter.
45. Attractive Employee Discounts