Arc Recruitment are proud to be recruiting on behalf of our client, a well-established organisation delivering vital energy advice services across the region. This is a rewarding opportunity for a customer-focused and organised Advice Administrator to support the operational delivery of a Mobile Advice Centre (MAC), providing tailored energy efficiency advice to households — particularly those in vulnerable circumstances. The Role You will deliver in-depth, practical energy advice both face-to-face (via the Mobile Advice Centre van) and over the phone. When events are not scheduled, you’ll complete administrative duties and advice calls to support service delivery. Key duties include: * Conducting comprehensive assessments of customer needs * Providing tailored energy efficiency advice (behaviour change, low-cost measures, heating systems, insulation, tariff switching) * Supporting customers to access national and regional funding schemes * Referring households for income maximisation and additional financial support * Recording outcomes and customer interactions on CRM systems * Working towards monthly KPIs (productivity, conversion rates, quality standards) * Supporting reporting requirements and contract performance You will also engage with stakeholders at events and help identify partnership opportunities to expand service reach. About You We’re looking for ...