Summary
The business admin apprentice will support in all aspects of administration, such as fielding incoming telephone calls during working hours, as well as some financial and customer service duties, plus more.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Training course Business administrator (level 3)
Hours Monday to Friday 9.00am to 5.00pm
37 hours a week
Start date
Monday 7 July 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.
What you'll do at work
Responsibilities will include but not limited to:
* Fielding incoming telephone calls during working hours
* Maintenance of our client records on the firm's database software
* Handling and scanning of post
* Meeting, greeting and liaising with clients and ensuring a smooth onboarding process for new clients
* Company formation and registered address set up
* Chasing clients for outstanding information
* Maintaining client agency details with HMRC
* Typing letters, reports and professional documents
* Providing administrative support to the team
* Marketing and company promotion
* Other ad hoc general administrative tasks
Where you'll work
12 HIGH STREET
PENSNETT
KINGSWINFORD
DY6 8XD
Training
Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.
College or training organisation
HALESOWEN COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Level 3 Business Administrator Apprenticeship Standard.
The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4/C)
* Math (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Presentation skills
* Administrative skills
* Team working
Other requirements
Ability to commute/relocate:
• Kingswinford: reliably commute or plan to relocate before starting work (required).
About this company
We are an accountancy practice with a team of 10. We've been established for over 30 years and are starting out on an exciting growth phase. Being a firm in general accountancy practice, we look after the finance needs for businesses across many different sectors.
After this apprenticeship
Potential for a permanent role for the right candidate.
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Maadiyah Hamid
mhamid@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC1000325390.
Apply now
Closes in 13 days (Friday 27 June 2025 at 11:59pm)
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