Clinic Manager / Senior Medical Secretary
Rickmansworth
Salary: £30,000–£35,000
The Opportunity
A growing private healthcare group is looking for a dynamic, solutions-oriented Clinic Manager to join the team at an exciting time. We're transitioning from a successful small operation into a professional multi-site business, with ambitions to expand to 6+ clinics across the UK and treat 10,000+ patients annually.
This is a role for someone who gets things done. You'll be based at our clients Rickmansworth office, coordinating a small team of interns and administrators, overseeing multiple clinic locations, and playing a central role in our continued growth.
The Role
In the early months, you'll get hands-on with the day-to-day running of the business — managing bookings, handling patient queries, and optimising our clinic management systems. As you settle in, you'll take on increasing responsibility for growth and strategy.
Day-to-day responsibilities include:
* Managing patient bookings and communications via our SEMBLE platform
* Coordinating interns and admin staff across clinic locations
* Overseeing operations at London clinic sites (Harley Street and other locations)
* Handling complex patient queries and escalations
* Supporting invoicing, admin processes, and reporting
Growth responsibilities include:
* Identifying and securing new clinic locations (Manchester, Bristol, Birmingham and beyond)
* Building clinical and admin teams across multiple sites
* Developing GP referral networks and commercial partnerships
* Supporting marketing, digital presence, and social media activity
* Driving process improvements and operational efficiencies
About You
We're looking for a racehorse, someone we might need to rein in rather than push. You'll thrive here if you:
* Have a can-do, solutions-first attitude — you present options, not problems
* Have experience in a private healthcare or medical secretary role
* Are comfortable coordinating multiple priorities across different locations
* Are based near Rickmansworth or able to commute easily (Met line access helpful)
* Are willing to roll up your sleeves in the early stages before stepping into a more strategic role
Experience with SEMBLE or similar healthcare CRM systems is a bonus, as is any knowledge of CQC requirements.
What We Offer
* Salary circa £30,000–£35,000 (flexible for the right person)
* Performance-related bonuses and potential profit share
* Real autonomy and the chance to shape a growing business
* A results-focused culture
* The opportunity to make a genuine difference to patients with an under-recognised condition
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.