Working at Freudenberg: We will wow your world!
Responsibilities:
1. Key Responsibilities:
2. Work with clients on shipments, receivables, receipts of goods, reserves, claims.
3. Manage the customer database in SAP.
4. Maintain prices/conditions and customer master data.
5. Work in SAP: load orders, invoice, pick/unpack goods, register shipping documents, control accounts receivable, handle returns, prepare goods statements for managers and events, maintain a register of write-offs, establish price lists, and manage discounts for distributors.
6. Formulate daily shipment schedules for the warehouse and plan joint work activities.
7. Monitor service levels and delivery times; propose improvements to meet company targets.
8. Additional Responsibilities:
9. Handle customer complaints, ensure efficient resolution, and quick closure.
10. Coordinate with transport companies.
11. Collaborate with Sales and Marketing: oversee sales plan implementation, launch marketing campaigns, monitor timing and conditions, and communicate with employees and partners.
12. Manage marketing materials and product samples for managers.
13. Control return of consignment notes from consignees.
14. Interactions (internal & external):
15. Coordinate with Warehouse, Sales, Marketing, Controlling, and Accounting departments.
16. Engage with Forwarders, Customers, and Suppliers.
Qualifications:
1. Professional Experience and Education:
2. Higher education.
3. Minimum of 2 years' experience in a similar role.
4. Intermediate knowledge of English.
5. Specific Knowledge:
6. Proficiency with SAP or ERP-based programs.
7. Specific Skills:
8. Attentiveness and accuracy.
9. Customer orientation.
10. Strong communication skills.
11. Stress resistance.
12. Ability to work effectively in a team.
The Freudenberg Group is an equal opportunity employer committed to diversity and inclusion. Employment opportunities are open to all applicants regardless of race, color, religion, gender (including pregnancy, childbirth, breastfeeding, or related conditions), gender identity or expression, national origin, age, disability, genetic information, marital or familial status, sexual orientation, military or veteran status, or any other characteristic protected by law.
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