Scope of Job:
* Responsible for the retail experience of our members, members guests and visitors.
* To deliver first class service for all aspects associated with retail and golf operations, to a standard that meets and exceeds the membership and guests expectations, and which is in line with our 'Top 100' golf club aspirations.
Hours of work:
* The hours of work are 40 hours per week.
* Given the nature of the role it will be necessary to work on weekends and bank / public holidays as are necessary for the proper performance of their duties.
Experience:
* Proven experience in high quality golf retail.
* Proven experience in diary and tee time management.
* Proven experience in golf related operations.
* Proven experience in customer service.
KPI's:
* Providing a first class golf reception and exceeding the golf shop retail / repair / hire and range budget.
* Assisting in the collection of the clubs greenfee revenue.
* Maintaining the shop to look presentable and to the expectation of a top 100 golf club.
Skills and Knowledge:
* Outstanding host presence.
* Strong Communication skills (verbal, listening, writing)
* Strong ability to 'Sell through service'.
* Individual greenfee database compilation and marketing through ESP and IG.
* Innovative, Pro-active and reliable.
Specific Duties:
Golf Reception:
* To portray a professional image of the club at all times with a 'no problem' mentality.
* To be the 'perfect host' from 'initial welcome' to 'clubhouse & golf facilities information' to '1st tee' to 'post round analysis' to 'bidding them farewell'.
* To liaise with the Course Manager/Head Professional on early morning decisions effecting course amendments and closure / reviews and reopening.
* To have a clear understanding on daily golf course conditions and to communicate these positively and effectively.
* Ensuring that the tee closures boards reflects the closures of the day/week and includes relevant buffer zones.
* To help promote club activity beyond just the golfing realm and to embrace the clubs culture in all areas.
* Checking of visiting handicap certificates and ensuring these are asked for at initial enquiry.
* To be aware of any potential new membership interest from our visitors and to liaise with the Head Professional and GM for an efficient follow up.
* To receive and handle any complaints with regard to the playing of the course or to refer them to the Head Professional and GM as appropriate.
Golf Retail and Repairs:
* To create a retail environment that evokes a sense of professionalism and interest.
* To demonstrate a high level of understanding in shop merchandising and to focus on developing and rotating 'new areas of interest'.
* To ensure the clubs recent branding is represented on all associated stock purchases and signage where relevant.
* Cashing up responsibilities.
* To assist in an efficient and high quality club repair service to the membership with all repair stock and sales reported through ESP.
* To ensure the repair workshop is in clean and tidy condition at all times and complies with Health & Safety regulations.
Golf Buggies and Trolley Hire:
* To ensure the buggy store and trolley presentation is worthy of an aspiring 'top 100' golf club.
* To assist in the care and maintenance of all golf operations physical assets.
* To ensure the security of all equipment is constantly observed.
* To ensure that all golf hire sales are reported accurately through ESP.
Golf Range:
* To ensure the practice facilities are 'ready for business' at the beginning of each day.
* To ensure that range balls are cleaned as a standard and that collection is coordinated with the Head Professional/Course Manager to allow for grass cutting and preparation.
* To ensure this area is in line with our 'Top 100' club aspirations.
Golf Operations:
* Briefing members and societies on daily conditions of play both verbally and online, i.e. tee of the day, local rules, timings etc.
People:
* To ensure the clubs Health and Safety procedures are applied at all times, clearly communicated, effectively monitored and regularly reviewed.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Sick pay
Ability to commute/relocate:
* Leatherhead KT24 5PZ: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work Location: In person