Quality Assurance Officer Location: Runcorn Salary: £26,520 per annum plus additional for on-call duties Hours: 37.5 hours per week (Monday to Friday, with additional on-call duties) Are you passionate about delivering high-quality care and ensuring the best outcomes for service users? We are looking for a Quality Assurance Officer to join our team and help us maintain and improve standards across our care services. About the Role As a Quality Assurance Officer, you will support the Registered Care Manager in implementing a robust quality assurance framework. You’ll monitor care standards, carry out audits, and provide specialist advice to ensure compliance with legislation and best practice. This role involves working closely with health partners, safeguarding teams, and CQC colleagues to promote safe, person-centred care. Key Responsibilities Monitor and assess care quality using our Care Management System. Conduct reviews, risk assessments, and competency checks. Highlight and address poor practices, providing training and support where needed. Carry out monitoring visits and audits of care plans and case files. Work collaboratively with partners to implement quality monitoring tools. Ensure compliance with equality, health and safety, and safeguarding standards. What We’re Looking For Essential: Experience working with people and delivering care to vulnerable service users. Strong organisational skills, attention to detail, and ability to work independently. Reliable, flexible, and committed to high standards of care. Desirable: NVQ Level 3 in Health and Social Care (or working towards it). Knowledge of Birdie Care Management System. Previous experience in a Quality Assurance role. Additional Requirements Own vehicle and willingness to travel. Ability to complete on-call duties and work flexibly, including Bank Holidays. Satisfactory Enhanced DBS clearance. Why Join Us? £125 Welcome Bonus (T&Cs apply) Refer a Friend Scheme: Earn £125 for you and your referral (T&Cs apply) Quarterly & Annual Carer Awards to celebrate your commitment Blue Light Card: Discounts at hundreds of retailers—we’ll cover the cost! Employee Assistance Programme: Free, practical support for you and your family Mileage Allowance for travel during visits Uniform & Infection Control Equipment provided Dedicated People & Wellbeing Team for ongoing support Comprehensive Training: Fast-track induction, paid training, and 3 days of shadowing Care Certificate Training to boost your skills and confidence Career Growth Opportunities and ongoing development Supportive Environment: Your contributions are valued and rewarded Champion Sustainability: We’ve cut emissions by 88.8% since 2019 and aim for Net Zero by 2030 Weekly Pay & Pension for financial stability You’ll be part of a supportive team dedicated to improving care standards and making a real difference in people’s lives. We offer ongoing training and development opportunities to help you grow in your role. Ready to Make a Difference? Apply today and help us deliver exceptional care! Apply now at careers.icaregroup.co.uk and help us make a difference—one visit at a time! Equal Opportunities: ICare Group is committed to an inclusive workplace. We welcome applications from all backgrounds and do not discriminate based on any legally protected characteristic. If you need reasonable adjustments during the recruitment process, please contact us. Please note: We may close this vacancy early if we receive suitable applications. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion. INDHCW